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Returns Policy

Every effort has been made to ensure you love your Coola Cozzies, however if you are not completely delighted with them we will provide a refund or exchange.  Items must be returned within 30 days of purchase, in original condition, with tags still attached.  Returns for the swim bottoms (bikini and boy leg) will only be accepted if the protective gusset and labeling have not been removed.  We appreciate your feedback so please tell us why the items did not meet your expectations by including a note on your returns form.

  • You can return within 30 days of purchase
  • The items must be in original condition with all labels and swing tags still attached
  • Returns for the swim bottoms (bikini and boy leg) will be accepted if the protective gusset and labeling have not been removed.
  • Please include your completed returns form
  • If you no longer have a copy of the original returns form, click here for another copy. Fill in your details and include it with your returned garment(s).
  • You should allow 15 working days for your return to be processed and dispatched from Queensland

When returning items please place garments inside a secure Australian Post, or similar, post pack, affix postage and address to:

Coola Cozzies Returns
PO Box 11
Ilfracombe  Qld  4727
Australia

To assist you with the returns process please take note of the following information:

  • To ensure the best possible fulfilment on your reorder, we recommend that you call us to reserve the styles you require.
  • If you are returning an item for exchange (the same style is being changed for a different size or colour) you will not be charged delivery of your reorder.
  • All other returns and reorders will be charged the standard Australia Post rate.
  • If the information above is not followed this may result in delays of processing your return. If followed correctly, returned items will be processed within 15 working days.
  • If you have any concerns or questions regarding any of these ordering instructions, please do not hesitate to call us on 0419 649 634.

 

Payment Returns

Returns are credited in the manner in which they were originally paid. If you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal’s Refund Policy.

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